We want you to love what you buy from us! Please read our return and exchange policy carefully before placing your order.
1. Do you accept returns or exchanges?
Yes, we accept returns and exchanges under certain conditions. Please read the details below to understand our policy.
2. What items are eligible for return or exchange?
- Items must be unused, unworn, unwashed, and in original condition
- Tags and original packaging must be intact
- Return/exchange request must be made within 3 days of delivery
3. What items are NOT eligible for return or exchange?
- Products bought during a sale or discount offer
- Accessories, lingerie, and personal hygiene items
- Customized or made-to-order items
- Damaged items due to misuse or customer handling
4. How do I request a return or exchange?
To request a return or exchange, please contact our support team via [your email/contact form] within 3 days of receiving your order. Mention your order ID, reason for return, and attach product images if needed.
5. Who pays for return shipping?
- For returns or exchanges due to damaged, wrong, or defective products, we’ll cover the shipping cost.
- For other reasons (like size or style preference), the customer must bear the return shipping charges.
6. How long does it take to process a return or exchange?
Once we receive the returned item and verify its condition, we’ll process your request within 5–7 business days. For exchanges, a new product will be shipped; for returns, a store credit or coupon will be issued.
7. Do you offer refunds?
We do not offer cash or bank refunds. Instead, we provide a store credit or coupon code of the same value, which can be used on your next purchase.
8. Can I cancel my order after placing it?
Orders can only be canceled within 12 hours of placing the order, as we start processing them quickly.
Still have questions? Feel free to contact us anytime at Email: raghav9211rg@gmail.com — we’re happy to help!